Account deletion

This page explains how to permanently delete your ZAGA account and the data associated with it.

1. Deleting your account in the app (recommended)

You can delete your account directly in the ZAGA app in a few steps:

  1. 1Open Profile
  2. 2Select Settings
  3. 3Select the Delete account option
  4. 4Confirm the deletion

Account deletion is immediate and permanent and cannot be undone.

2. Deleting your account by email

If you no longer have access to the app, send a deletion request to support@zaga.rs with the subject "Brisanje naloga" (Account deletion), from the email address the account is registered to.

Requests are processed without undue delay.

What data is deleted

Deleting your account permanently removes:

• Profile

• Listings

• Photos

• Messages

• Reviews

• Notifications

• All uploaded files

What data may be kept, and for how long

We may keep certain data after your account is deleted:

• Reports other users filed about the account — kept in a form no longer linked to the deleted account, for moderation history and legal protection

• Data we are required to keep by law or by an order of a competent authority, or that is needed to establish or defend legal claims — only to the necessary extent and duration

• Server logs for up to 30 days, error reports for up to 90 days; database backups are kept for a limited period and replaced in regular cycles

Questions

For any questions about account deletion, contact us at support@zaga.rs.

You can read more about how we handle your data in our Privacy Policy.

Read the Privacy Policy